Terms &
Conditions

1. Information about us and how to contact us

1.1  Who we are.
We are Jolly Monsters (PTY) Ltd a company registered in South Africa. Our enterprise registration number is K2021722137 and our registered office is in Pretoria, Gauteng.

1.2  How to contact us.
You can contact us by emailing our customer service team at: info@jollymonsters.co.za, or by submitting a message on our Contact page on our website, https://jollymonsters.co.za/contact-us

1.3  How we may contact you.
If we have to contact you we will do so via a telephone call, a WhatsApp message or email. We will only contact you via the email address or numbers that you provide to us and only if you consented to be contacted.

1.4  South Africa only
At present, we do not buy from or sell to anyone outside South Africa. We therefor only collect from and deliver to addresses within South Africa.

2. Our selection criteria

2.1  What we buy
We buy children’s clothing ranging from newborn to 10 years of age, that is on-trend and fashionable. All clothing must be freshly laundered, and in a new or good-as-new condition. We only buy clothing that meets our high-quality standards. We require a box filled with a minimum of 20 items matching our selection criteria.

2.2 What we don’t buy:
We don’t buy underwear, socks, bibs, toys, blankets, or bath wear. We also don’t buy personalised, home-made, counterfeit or unlabeled clothing. Clothing that features school emblems, logos, pen markings, or outdated year prints is not considered for purchase either.

No dirty, smelly clothing, covered in pet hair or with noticeable stains, marks, holes, tears, bobbling, fading, missing buttons/poppers, cracked logos, broken zips or fasteners. Shrunken, stretched, misshapen, or clothing showing any clear signs of damage or wear and tear is another no-go.

3. Rejected Items

3.1  What we will reject.
We could reject any and all items that do not align with our selection criteria. As we are not equipped to clean or repair clothing, we will likely reject even slightly dirty or damaged clothing. If too few of your items match our selection criteria, we could also reject the entire purchase.

3.2  What happens with rejected items?
If we reject some of your clothing items, you have the following choices:

3.2.1  Donate rejected items
If you decide to donate all your rejected items, one of two things will happen. Firstly, we support a community programme, whereby micro entrepreneurs buy and sell the donated clothes within local communities, generating a much-needed extra income. Alternatively, donated clothing that is not sold through the programme will be donated to local charities.

3.2.2  Return rejected Items
You could request for the rejected items to be returned to you. At a fee of R80 per 5 kg, as well as any additional shipping costs, all rejected items will then be delivered back to your Pargo drop-off point. You can expect to receive the items back within 3 weeks.

3.2.3  Return whole box
You could request for all your items or the whole box to be returned to you. At a fee of R160 per 5 kg, as well as any additional shipping costs, all items will then be delivered back to your Pargo drop-off point. You can expect to receive the items back within 3 weeks.

3.2.4  Default donation
If we do not receive a written request from you on how to treat rejected items within 2 weeks of us notifying you, the items will be donated.

3.2.5  Pargo holding period
Pargo holds the parcel for 8 days only. If you do not collect your parcel within 8 days, it will be returned to us and the above process will be repeated at similar costs.

4. How we pay
We are not a consignment shop, which means you will get paid upfront. After we’ve assessed the contents of your box, we will make you an offer. Offers will differ depending style, quality, quantity and demand. The higher the quality and demand, the higher the offer.

4.1  Quality assessment
After we receive your box, the clothing will go through a stringent quality assessment. Once we are happy with the quality of the clothes, we will send you an offer via email. The offer will be for the entire box. We will also notify you of any rejected items based on our selection criteria. The process – from receiving your box to making you an offer – takes about 2 weeks

Please note: due to Covid-19, we keep all deliveries in quarantine for 7-days after they arrive.  This means the assesment and payment steps mentioned in our terms above might be delayed. This is to protect ourselves and our customers.

4.2  Price
No two boxes or items will ever be priced the same as prices differ based on quality, quantity, style, brand, trends, demand and newness of the items. When pricing your box, we also consider the handling process, which includes selling the clothes online, sorting, pricing, styling, photography, storing, listing, and advertising. Roughly estimated, you could receive between R10 and R100 for a dress, shirt, pair of pants, or jacket, subject to the above considerations.

4.3  Payment method
If you accept our offer, we’ll pay you via EFT within 2 weeks of acceptance. As we’re not a consignment shop, you will get paid for the whole box upfront. Please note: we will not be held liable for any incorrect payment which might arise due to incorrect/incomplete information supplied by you.

4.4  Rejecting an offer
If you’re not satisfied, there’s no obligation to go ahead, and you may reject the offer. All items will then be delivered back to your Pargo drop-off point at a fee of R160 per 5 kg (as well as any additional shipping costs). You can expect to receive the items back within 3 weeks from the day of payment. Failure to receive the shipping fee from you within 2 weeks of your rejection will result in the items being donated.

4.5  Pargo holding period
Pargo holds the parcel for 8 days only. If you do not collect your parcel within 8 days, it will be returned to us and the above process will be repeated at similar costs.

5. How to send to us
We use Pargo’s distribution services to make sending your box easy and convenient – from anywhere in South Africa.

5.1  Courier costs
Sending your first 5 kg box is free. After that, you can order a free waybill every 3 months for a 5 kg box. Up to every 5 kg over and above the first, you will be charged a flat rate of R45. For every additional box, you will be charged R80. This will be deducted from the total we owe you for your clothing items. We will only pay for your delivery if you send a minimum of 20 items. You may send less, but the delivery cost will then be your responsibility.

5.2  Pack your box
You can use any box as long as it is smaller than 40 cm x 40 cm x 40 cm. We require a box filled with a minimum of 20 items matching our selection criteria. If too few of your items match our selection criteria, we could reject the entire box. You are welcome to send more than 20 items, but please take note of the additional cost involved when exceeding 5 kg. Please note: 15 kg is Pargo’s maximum weight per parcel.

5.3  Select your nearest drop-off point
With over 2 500 pick-up/drop-off points nationwide, Pargo aims to have a parcel drop-off point near your home or office. Parcel pickup points include popular stores such as Clicks, Freshstop at Caltex and Lewis. You can find a drop-off point closest to your home or work by visiting https://pargo.co.za/find-a-store/

5.4  Order a waybill
We will supply you with a free waybill every 3 months for a 5 kg box. You can order your waybill on our website during the selling process. We will email your waybill to print and attach to your box. Please note that waybills are only valid for 30 days. Please request a new waybill if the 30-day period is exceeded.

5.5  Drop your box
Once your box is ready, you can drop it off at your chosen Pargo drop-off point to be couriered to us. We have no control over the courier companies or how long it takes for them to deliver, but on average, boxes reach us within 2 weeks.

5.6  Track your box
Your tracking and waybill numbers are one and the same. You can track your parcel on the Pargo website.

5.7  Liability disclaimer
Please note that Jolly Monsters is not a courier company and we cannot be held liable for losses incurred by the negligence on behalf of third parties. Please do not hesitate to speak to us if you do experience any problems with your delivery and we will gladly assist where possible.

5.8  If your clothing is lost in transit. If any or all of your clothing is lost by our courier and they are not delivered to us, then we will make an insurance claim in line with our courier’s terms and conditions of service.  We will not pay a compensation payment to you unless and until we receive an equivalent payment from our courier.  The price we offer for your clothes will be the maximum compensation payment we will make to you. There is no guarantee that an insurance claim will be successful and, as such, we do not commit to paying for any lost items when our insurance claim is rejected.

5.9  When we become responsible for the clothes 
Your clothes become our responsibility from the time we collect it from a Pargo collections point.

6. Donations
We always gratefully accept clothing donations so that we can offer lower prices to more parents.

6.1  We cover the courier cost
We use Pargo’s distribution services so you can easily and conveniently send us your box from anywhere in South Africa. When you make a clothing donation, we cover the delivery of your box if you send a minimum of 20 items that match our selection criteria. You may send less, but you will then be responsible for the delivery cost.

6.2  Pack your box
You can use any box as long as it is smaller than 40 cm x 40 cm x 40 cm. We require a box filled with a minimum of 20 items matching our selection criteria. You are welcome to send more than 20 items, but please take note that 15 kg is Pargo’s maximum weight per parcel.

6.3  Select your nearest drop-off point
With over 2 500 pick-up/drop-off points nationwide, Pargo aims to have a parcel drop-off point near your home or office. Parcel pickup points include popular stores such as Clicks, Freshstop at Caltex and Lewis. You can find a drop-off point closest to your home or work by visiting https://pargo.co.za/find-a-store/

6.4  Order a waybill
We’ll supply a free waybill for donations of 20 items or more. You can order your waybill on our website during the selling process. We will email your waybill to print and attach to your box. Please note that waybills are only valid for 30 days. Please request a new waybill if the 30-day period is exceeded.

6.5  Drop your box
Once your box is ready, you can drop it off at your chosen Pargo drop-off point to be couriered to us. We have no control over the courier companies or how long it takes for them to deliver, but on average, boxes reach us within 2 weeks.

6.6  Track your box
Your tracking and waybill numbers are one and the same. You can track your parcel on the Pargo website.

6.7 Liability disclaimer
Please note that Jolly Monsters is not a courier company and we cannot be held liable for losses incurred by the negligence on behalf of third parties. Please do not hesitate to speak to us if you do experience any problems with your delivery and we will gladly assist where possible.

7. Cookie and Privacy policies
Please click here for detailed information on our Cookie policy
Please click here for detailed information on our Privacy policy

8. Shipping and Refund policies
Please click here for detailed information on our Shipping policy
Please click here for detailed information on our Refund policy