Shipping
Policy

We only sell and deliver in South Africa, we do not deliver to a PO Box, and we make use of The Courier Guys for fulfilment. We offer free delivery on all orders over R1000. Please see the list below for all delivery thresholds and fees:

Orders under R300                       R106 delivery fee
Orders from R300 to R600           R82 delivery fee
Orders from R600 to R1000         R53 delivery fee
Orders over R1000                        Free Delivery

Order Processing
We aim to process all orders within 24 hours (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. 

Delivery Times
Deliveries are made from 09:00 to 17:00 on weekdays (excluding public holidays). The Courier Guy will either contact you via SMS or email on the day of delivery.

International Shipping
Unfortunately, we only sell and deliver in South Africa.

Checking Order Status
When your order has been dispatched, you will receive a shipping confirmation email from The Courier Guy which will include a tracking number you can use to track your parcel.

We make use of The Courier Guy for our deliveries and cannot take responsibility for delays caused by the courier. If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@jollymonsters.co.za with your name and order number, and we will look into it for you.

Wrong or Incomplete Address:
If your package is returned to us due to an incorrect or incomplete address, you must pay full delivery costs to re-deliver your order to a corrected address. We are also not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

If you believe that you’ve made a mistake with the delivery address please contact us within a few hours after placing your order and we will do our best to change your address. Unfortunately, once your order is processed, we cannot change your address. Please email us at info@jollymonsters.co.za with your order number if you believe your package won’t arrive to you.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is in its original condition. Shipping costs are non-refundable and we do not accept returns on Super Sale items, gift cards or items marked as ‘Playground’.

Please view our full and detailed Refund Policy page.

If you have any further questions, please don’t hesitate to contact us at info@jollymonsters.co.za